Over the past four years, respondents to AMR Research’s manufacturing operations spending surveys have indicated plans to nip supplier quality in the bud, yet increases in recalls suggest little has been done. Consider this situation through the lens of a homeowner. Supplier quality is the crack in the foundation that needs repair. Manufacturers are typically neglecting this major problem in lieu of weekend home improvement work like screen doors and doorbells—that is, point IT projects—that only deliver short-term benefits.
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