Since 1995, Plex Systems has maintained a singular vision – to drive significant cost, quality and productivity improvements for manufacturers. Our product, Plex Online, utilizes cloud computing (SaaS) to deliver a complete ERP/MES solution. Manufacturers simply need a standard web browser to securely access all of the analysis and management functions of a full-featured manufacturing ERP system.
As a Product Specialist, you will provide subject matter expertise by consulting with our customers and internal teams on best practices for using the CRM, Shipping & Logistics modules within our software, Plex Online. Qualified candidates will have a strong understanding of the order to cash process within the manufacturing industry. The ideal candidate should enjoy managing multiple projects, can willingly adapt to a fast changing environment, and interact positively with customers and internal departments.
- Research and understand best practices and customer challenges to define product needs for current and future customers.
- Contribute to the Product Leadership team responsible for scheduling product enhancements.
- Support internal and external education initiatives
- Responsible for product support materials
- Support the Global Services and Support team on advanced implementation or support issues, including but not limited to: provide best practice suggestions, recommend system configurations, troubleshooting application issues, provide customer training (as needed), provide on-site support (as needed)
- Knowledge of CRM, order management and fulfillment, e-commerce, packaging, shipping and logistics
- International shipping and logistics is a strong plus
- Experience in software applications for the order to cash process
- Experience implementing ERP software within the manufacturing industry preferred
- Excellent organizational, interpersonal, written and oral communication skills
- Ability to work independently without close supervision
- Experience with Plex Online a strong plus
- Willing to travel to customer locations
Headquartered in Troy, MI, we consistently earn ‘Best and Brightest’ awards for our workplace environment. Plex Systems offers a flexible and open work environment, competitive wages, full-coverage health insurance (medical, dental, optical), 401K, flextime, career growth opportunities, and other benefits. Learn more about our company at www.plex.com
To apply for this position send your cover letter and resume to firstname.lastname@example.org