Service & Warranty Tracking
Service and Warranty Modules
Have all of your field service and warranty details up-to-date, all the time.
Track warranty claims and field service calls from your customers, including spare parts consumption.
- Track field service calls to customer locations
- Capture service details, including service date, technician, equipment serial number, problem or complaint description, and resolution, to maintain a complete history
- Track spare parts used and warranty status
Warranty Claims Tracking
- Track warranty claims coming in from customers and end users of the product
- Capture details required to validate claims, assign failure codes and complete related actions, including problem logs, final disposition records and more
- Manage repairs, service, warranty issues, documentation and processes