Our commitment to outstanding service and support is evident in every stage of the customer lifecycle, from deployment to continuous innovation.
Laser-Focused on Your Success
Rapid Time to Success
Our goal is to get you up and running successfully on the Plex Manufacturing Cloud as quickly as possible. Plex has the resources to help you achieve rapid time to success.
Focus on You
A full array of support services are standard with Plex, but premium services are available if you want a higher level of touch.
Commitment to Increasing Value
Support doesn’t stop at “go live.” Plex stays by your side with continuous product enhancements and ongoing support to help increase your return on investment.
“I would describe our implementation of Plex as very smooth. The integration and training were great. Overall, the transition to the Plex Manufacturing Cloud was almost seamless.” Melissa Smith, President, Bhar Inc.
Plex Global Services and Support
Take advantage of Plex Professional Services, Customer Care and Education Services to quickly deploy the Plex Manufacturing Cloud and leverage it for your business success.
The Plex Professional Services team has completed thousands of successful Plex Manufacturing Cloud ERP deployments.
- Experts with manufacturing in their DNA make you productive as quickly as possible.
- We work with you to develop an approach for you and a path to success that meets your needs and delivers results for your business.
- We earn your business each and every day. Success isn’t just at go-live but is defined by years of value delivered via the Plex Manufacturing Cloud.
- A range of services and packages is offered to meet your specific needs. We focus on you.
Plex Customer Care is a rapid-response resource to get your product questions answered quickly.
- Customer Care professionals know manufacturing, and they understand how Plex fits in your business.
- We understand the urgency you feel when you have an issue.
- Our experts on the support line strive to make it effortless to resolve your business issues — not just what buttons to click.
- We offer you choice in how you engage with Customer Care through our higher touch Gold and Platinum Care programs and the always-on, active, and engaged Plex Community.
We believe that knowledgeable customers are happy customers and we’re focused on making you happy.
- Interactive and collaborative Bootcamp courses are designed to get the right people successful in the shortest period of time.
- Online educational resources and the Customer Community are available 24/7, whenever you need them, from the comfort of work or home.
- Flexible educational offerings can be tailored to meet your needs, including traditional classroom, on-site training and virtual training.
- Our catalog of courses is ever expanding — driven by user requests.
- The PowerPlex annual user event offers training sessions and networking with peers.