Plex Systems ERP Software

Support FAQs


Answers:

What is "software as a service"?
With Software as a Service – or SaaS - companies use software functions over the Internet, using only a web browser - and pay only a monthly subscription rate. New features and functions are added to the software on a daily basis, with no interruption in service. Companies are no longer burdened with the time-consuming and costly tasks of managing an enterprise-class application infrastructure: no more backups, no more patches, no more software upgrades, no more purchases of additional disk space and CPU power. The SaaS provider takes care of all hardware and software maintenance issues, freeing a company's IT personnel to focus on high-value business process functions.

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What are the benefits of SaaS solutions?
SaaS results in reduced up-front cash outlay, reduced burden on the IT department, and for small and mid-size companies, gaining access to a sophisticated software application that they might not have been able to afford otherwise.
  • No painful upgrades. All users are always on the most current version of the software.
  • New features and functions are rolled out on a continuous basis, available immediately.
  • Enjoy a positive, long-term relationship with your software provider. Participate as part of a functional community with common goals: world-class uptime, continuously enhanced functionality, and a stable platform.
  • Unlimited storage space and CPU power are available to users at no additional charge.
  • No upgrades and maintenance required on the desktop, either.
  • Plex Online's "zero footprint" model means that the system can be accessed from any web-connected PC, anywhere in the world.


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Another vendor hosts their software via subscription pricing. Should I care whether or not it's "multi-tenant"?
Virtually every software company in the market today is offering some type of service and calling it SaaS. However, a closer look at these offerings demonstrate that they do not offer the same advantages of a multi-tenant SaaS solution - and in many cases, have some of the same disadvantages of the legacy on-premises model.

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What's the difference between the term "Cloud Computing" and the term "SaaS or Software as a Service?"
Cloud computing is a general term for any technology solution that involves delivering hosted services over the Internet. This is also considered as a description of the term SaaS or Software as a Service. Essentially, all SaaS applications – including Plex Online -- are in the cloud.

The cloud is providing the computing power to run the solution. Services "in the cloud" are available on demand via subscription pricing. The service is fully managed by the provider, as is the case with Plex Online Cloud ERP. Users need nothing but a personal computer and Internet access for secure access. Significant innovations in virtualization and distributed computing, as well as improved access to high-speed Internet and data security, have accelerated interest in cloud computing.

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Is data safe when hosted with a SaaS solution?
Plex Systems uses industry-leading data safety processes and techniques to ensure that your data is protected 24 hours a day, 365 days a year. Global manufacturers trust their entire operations to Plex Online, enjoying a level of safety, continuity, and disaster recovery that is impossible for manufactures to match on their own or with another ERP provider.

Data is stored in industry-standard Data Vaults. From ironclad firewalls and automated security sniffers to concrete walls and biometric control systems, the Plex Online system is designed from the ground up to provide the highest level of safety and security. Two redundant data centers, one in Auburn Hills and one in Asheville, NC, are hardened against both physical and virtual security breaches. Plex Online delivers leading recovery point objective and recovery time objective goals of two hours. These targets are in line with the world's leading technology providers for continuity and disaster recovery planning.

Plex Online is trusted to store and protect data for many Aerospace and Defense contractors. Plex Online regularly performs SSAE 16 Type 2 audits. This rigorous third-party certification verifies that Plex Systems protects data in both physical and online environments – a level of data security and safety manufacturers cannot readily meet on their own.

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What type company is best served by Plex Online Software as a Service?
Plex Online SaaS ERP is generally most appropriate for discrete and batch process manufacturers with annual revenues above $10 million. Customers range from start-up operations to billion dollar global corporations with multiple facilities throughout the globe. Plex Online serves automotive, metalforming, food and beverage, aerospace and defense, packaging and other manufacturers in this range. Plex Systems has a local presence in North America, Germany, Switzerland and Austria.

Plex Online customers are using the system at plants across the world, including the United States, Canada, Mexico, China, Japan, Germany, the United Kingdom, France, and Eastern Europe. The software has multi-language, multi-currency, and multi-localization capabilities. Plex Online is German GAAP certified and compliant with Golden Tax and Audit in China.

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How is Plex Online SaaS ERP updated to new versions? Will Plex Online become obsolete?
Plex Online moves beyond the traditional "waterfall" development schedule (version 1.0, 1.1, 2.0, etc.) in favor of an agile development methodology, or "rapid application development" methodology. This means that Plex Online users never face the hassles of an upgrade. Users always access the most current version of the software. New features and customizations are automatically folded into the base application, so they are no longer "customizations".
  • All users are on the same software, and it's always the most current version.
  • Since custom feature requests are folded into the base application, Plex Online is never obsoleted with the next upgrade.
  • Typically new features are enabled when configured.
The feature-set of Plex Online's multi-tenant SaaS model improves every day, and each new deployment of the software dramatically increases the features/functions of the software. This is in direct contrast to more traditional enterprise software models, where companies are either frozen onto an obsolete system or have to suffer through costly, painful, disruptive version upgrades.

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What does a SaaS ERP system cost?
As a "software as a service" ERP solution, Plex Online is available via an affordable monthly subscription pricing model. You avoid costly software licenses and hardware. See how SaaS compares to On Premise Pricing. The affordable monthly fee includes:
  • Guaranteed uptime and performance.
  • Industrial-strength security including server protection from malware, hackers, and other online threats.
  • Data center redundancy including warm-standby facility with up-to-date data available.
  • Access to Plex Online for employees, partners, customers, and suppliers.
  • Unlimited data transfer and storage.
  • Immediate availability of enhancements on an opt-in basis.
For exact pricing information contact us.

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