Focus on You

Focus on You

A full array of support services are standard with Plex, but premium services are available if you want a higher level of touch.

A full array of support services are standard with Plex, but premium services are available if you want a higher level of touch:

  • Real manufacturing professionals on the Customer Care team speak the local language of your facility.
  • High-touch support programs include:
    • Silver Care: included with every Plex module
    • Gold Care: a premium level of care on top of Silver Care to meet more demanding business needs
    • Platinum Care: Gold Care plus a dedicated Platinum Care team
  • The Plex Customer Community is an active and engaged online user community available 24/7 for “social support.”
  • You can connect and collaborate with like-minded companies at PowerPlex, our annual user conference.