Have all of your field service and warranty details up-to-date, all the time.
Track warranty claims and field service calls including spare parts consumption.
- Track field service calls to customer locations
- Capture service details including service date, technician, equipment serial number, problem or complaint description and resolution
- Track spare parts used and warranty status
Warranty Claims Tracking
- Track warranty claims coming in from customers and end-users of the product
- Similar to the Quality Management’s Problem Control and/or Shipping and Receiving’s Customer Returns modules but focused on warranty issues, documentation and processes
- Capture details required to validate claims, assign failure codes and related actions including problem logs, final disposition records and more