Plex Systems ERP Software

Service and Warranty

warranty claims tracking

Have all of your field service and warranty  details  up-to-date, all the time.

Track warranty claims and field service calls including spare parts consumption.

  • Field Service

    • Track field service calls to customer locations
    • Capture service details including service date, technician, equipment serial number, problem or complaint description and resolution
    • Track spare parts used and warranty status
  • Warranty Claims Tracking

    • Track warranty claims coming in from customers and end-users of the product
    • Similar to the Quality Management’s Problem Control and/or Shipping and Receiving’s Customer Returns modules but focused on warranty issues, documentation and processes
    • Capture details required to validate claims, assign failure codes and related actions including problem logs, final disposition records and more