Plex

Service and Warranty Modules

Have all of your field service and warranty details up-to-date, all the time.

Track warranty claims and field service calls from your customers, including spare parts consumption.
 

Field Service

  • Track field service calls to customer locations
  • Capture service details, including service date, technician, equipment serial number, problem or complaint description, and resolution, to maintain a complete history
  • Track spare parts used and warranty status

Warranty Claims Tracking

  • Track warranty claims coming in from customers and end users of the product
  • Capture details required to validate claims, assign failure codes and complete related actions, including problem logs, final disposition records and more
  • Manage repairs, service,  warranty issues, documentation and processes