Plex

Log-In Support

Staying connected is what the Plex Cloud is all about. Manufacturers live and grow with our personalized support team and account experts. The Plex support team helps you get the most from your solutions—no matter how challenging or rapidly changing your business environment.

Technical Support
For assistance logging into the Plex Manufacturing Cloud, contact your local system administrator. If you are not sure who that is, please call us at 855-PLEX-800 (855-753-9800) or email us at support@plex.com and we will point you in the right direction.

Log In
Plex Manufacturing Cloud, go to: https://www.plexonline.com, enter:

  • User ID
  • Password
  • Company Code
  • Click the Log in button

Plex Community is a dynamic online space where you can connect with other Plex users to share ideas, ask questions and discover information to help you solve problems and deploy best practices. The Plex Community is always on.

Log in at: community.plexonline.com

Log in Problems
To keep your company’s information safe, Plex Systems does not accept requests to resolve log in issues from end-users. All requests will be directed to the company’s Security Administrators.

Company Code
If you do not know your Company Code but do know your User ID please contact the Security Administrator for the company associated with your User ID.

If you do not know who that contact is, use the Contact Us on the Plex Log in page (by clicking the Plex Systems logo) and provide your User ID. The request will be routed to the appropriate Security Administrator for you.

Pop-up blockers
One of the most common and easily resolved log in problems is due to pop-up blockers. You must allow pop-ups from www.plexus-online.com.

For Additional Support
Please call your company’s help desk or your departmental “Plex Champion” if you…

  • Do not have a User ID and password
  • Forgot your User ID and/or password
  • You have logged in before, but now it doesn’t work

If they cannot resolve the issue, they will contact Plex Systems on your behalf and validate your identity as an authentic Plex Systems user. Your cooperation with this policy is appreciated.

PC Setup
The Plex Manufacturing Cloud functions with no software installation and very little setup. However, some settings will optimize its usage, and a few settings are required for specific functionality.

The Plex Manufacturing Cloud has been designed for Internet Explorer. Other web browsers are not yet officially supported. For details on variations across IE versions, information about other web browsers, and our official version support policy, check the Web Browser Compatibility page.

Setup Instructions
The Plex Manufacturing Cloud provides detailed documents, or in some cases a setup tool provided by Microsoft, to assist with your PC setup. You can access this documentation on the Plex Cloud log in page under the PC Setup button.

Mac OS X
Macintosh OSX is not officially supported by Plex at this time.