Privacy Policy

Plex Privacy Policy

Last Updated: October 18, 2016

TRUSTe Privacy Certification

Privacy Statement

Plex Systems, Inc. (“Plex”, “the Company”, “we”, “our”, “us”) is committed to protecting the privacy of individuals who visit the Company’s websites (“Visitors”) and individuals who register to use the Services as defined below (“Customers”). This Privacy Policy describes Plex’s privacy practices in relation to the use of the Company’s websites and the related applications and services offered by Plex (the “Services”).

Plex Systems, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [].

Plex is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, we may be required to disclose personal data in compliance with applicable law or in response to requests by proper legal or governmental authority including, without limitation, meeting national security and/or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at   

Under certain conditions, more fully described on the Privacy Shield website [], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

1. Websites Covered

This Privacy Policy covers the information practices of websites that link to this Privacy Policy, including,,, and (collectively referred to as “Plex’s Websites” or “the Company’s Websites”).

Plex’s Websites may contain links to other websites. The information practices as well as the content of such other websites are governed by the applicable privacy policies of such other websites. Plex encourages you to review the privacy policies of other websites to understand their information and privacy practices.

2. Information Collected by Plex

Plex Software Platform (,,

Plex collects information under the direction of its Customers while on Plex has no direct relationship with the individuals whose personal data it processes and works with its Customers to help them provide notice to their users concerning the purpose for which personal information is collected and stored.

We collect, process, and store the following personal information collected by and sent to us by our Customers:

  • Contact information such as name, email address, mailing address, phone number
  • Employee information
  • Supplier and vendor information
  • Unique Identifiers such as user name and password, SSN or Government ID information

We also collect, process, and store the following non-personal information collected by and sent to us by our Customers:

  • Information about your business such as company name, company size, business type
  • Information about company business orders or other transactions Public Website (“”)

Plex collects certain information through its public website at We collect information about the pages served to you as an anonymous user for the purpose of aggregate site statistical data collection and analysis. Additionally, Plex offers a series of resources available to Visitors for download but requires the Visitor to enter certain personal information prior to download. Information collected through this process includes, without limitation, name, email address, job title, business phone number, company name, industry, location and comments, if left by the user.

3. Use of Information Collected

Plex Software Platform (,,

Plex uses the information collected (as described above) to:

  • Fulfill your service request
  • Send you requested product and/or service information
  • Respond to customer service requests
  • Administer your account
  • Other tasks associated with the provision of our services Public Website (“”)

Plex uses the information collected (as described above) to:

  • Contact Visitors of who downloaded content regarding interest in our services
  • Obtain information about site navigation and performance and analytical metadata regarding the overall site usage

4. Choice

Regarding the Plex software platform, we collect information for our Customers. If you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly. If you are a Customer and would like to update your account information please contact us or 248-391-8001. Regarding Visitors to our public website at, we will not collect any personal information you do not volunteer. All requests will be responded to within 45 days.

5. Service Provider, Sub-Processors/Onward Transfer

Plex Software Platform

For Customer users of the Plex software platform, Plex may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy regarding notice and choice and the service agreements with our Customers. We may provide your personal information to companies that provide services to help us with our business activities such as, but not limited to, customer service requests, customer-reported system issue resolution, provision of third party services including software services, and participation in our user community (“Plex Community”). These companies are authorized to use your personal information only as necessary to provide these services to us.

Plex Public Website

Regarding Plex’s public website (, Plex may provide third parties with aggregate statistical data about our Customers and Visitors, traffic patterns, and related site information. This data reflects site usage patterns gathered during thousands of Customer and Visitor visits to our website each month but does not contain behavioral or identifying information about any individual, unless that individual has given us permission to share that information. We may also provide log files and other databases of user information to third parties for analysis, so we can get a better understanding of traffic through our site and improve our content offerings. Plex also may use third party companies to provide delivery of e-mail newsletters and other messages over e-mail. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contacting us at

Additionally, Plex uses one or more third party advertising companies to present ads when you visit our websites. The advertising companies may use information about your visits to our and other websites in order to provide advertisements about goods and services of interest to you. In addition, for the purpose of managing and targeting advertisements on our websites, we share with third party advertising companies certain website usage information about Visitors to our websites. Also be aware that we may buy and sell business assets and/or divisions; customer information is generally part of such a sale. If you wish to opt out of interest-based advertising click here [or, if located in the European Union, click here]. Please note you will continue to receive generic ads.

Our websites include social media features such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on the website, and may set a cookie to enable the feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these features are governed by the Privacy Policy of the company providing it.

General Onward Transfer Notes Applying to All Covered Websites

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to any third parties.

We also reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, subpoena, or similar legal process.

6. Access to Data

Data Controlled by Plex Customers - Plex Software Platform

Plex has no direct relationship with the individuals whose personal data it processes through the Plex software platform. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct such query to the Plex Customer (the data controller). If the Customer requests Plex to remove the data, we will respond to the Customer's request within 30 business days.

Data From Visits to

Any personal data entered by the Visitor on is entered directly by the individual. If the Visitor wants to request changes or deletion of such data, the individual should contact Plex at or 248-391-8001. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. All requests will be responded to within 30 days. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and/or enforce our agreements.

7. Website Navigational Information

Tracking Technologies (Cookies, Beacons, etc.)

Plex and its partners use cookies or similar technologies to analyze trends, administer the Plex websites, track users’ movements around the websites, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our websites or services.

Log Files

For Customer users of the Plex software platform, Plex automatically gathers certain information and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Plex uses this information, which does not identify individual users, to analyze trends, administer the websites, track users' movements around the websites, and gather demographic information about our user base as a whole.

8. Security

The security of the information we process on behalf of our Customers is very important to us. When you enter sensitive information (such as login credentials), we encrypt the transmission of that information using secure socket layer (SSL) technology.

We follow generally accepted security standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of any information that we obtain, process, or store. If you have any questions about security on the Plex Websites, you can contact us at or 248-391-8001.

9. Data Retention

Plex will retain your information and the personal data we process on our Customers’ behalf for as long as your account is active or as needed to provide you services.  We will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and/or enforce our agreements.

10. Material Change:

We may update this Privacy Policy to reflect changes to our information practices and procedures and comply with applicable law and regulations. If we make any material changes, we will notify all affected Customers by email (sent to the email address specified in your account) or by means of a notice posted on the Plex software platform prior to the change becoming effective. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Visitors to Plex’s public website can find the current version of this Privacy Policy at this location. Visitors are encouraged to periodically review this Privacy Policy for any material changes.

11. Contact Information:

Plex Systems, Inc.
900 Tower Drive
Suite 1400
Troy, MI 48098
Telephone: 248-391-8001