Privacy Policy

Plex Privacy Policy

Last Updated: September 23, 2016

TRUSTe Privacy Certification

Privacy Statement

Plex Systems, Inc. (“Plex”, “the Company”, “We”, “Our”, “Us”) is committed to protecting the privacy of individuals who visit the Company’s Websites (“Visitors”) and individuals who register to use the Services as defined below (“Customers”). This Privacy Statement describes Plex’s privacy practices in relation to the use of the Company’s Websites and the related applications and services offered by Plex (the “Services”).

Plex Systems, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [].

Plex is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at  

Under certain conditions, more fully described on the Privacy Shield website [], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

1. Websites Covered

This Privacy Policy covers the information practices of Websites that link to this Privacy Policy, including,,, and (collectively referred to as “Plex’s Websites” or “the Company’s Websites”).

Plex’s Websites may contain links to other Websites. The information practices or the content of such other Websites is governed by the privacy statements of such other Websites. The Company encourages you to review the privacy statements of other Websites to understand their information practices.

2. Information Collected by Plex

Plex Manufacturing Cloud Services Platform ("Plex Manufacturing Cloud") (,,

Plex Systems collects information under the direction of its Customers while on Plex Systems has no direct relationship with the individuals whose personal data it processes. Plex Systems works with its Customers to help them provide notice to their users concerning the purpose for which personal information is collected.

We collect and process the following personal information collected from our Customers:

  • Contact Information such as name, Email address, mailing address, phone number
  • Employee Information
  • Supplier Information
  • Unique Identifiers such as user name and password, SSN or Government ID information

We also collect and process the following non-personal information collected from our Customers:

  • Information about your business such as company name, company size, business type
  • Information about the order or business in order to fulfill the services or transaction Public Website (“”)

Plex Systems collects certain information through its public website at Plex Systems collects information about the pages served to you as an anonymous user for the purpose of aggregate site statistical data collection and analysis. Additionally, Plex offers a series of resources available to Visitors for download but requires the Visitor to enter information prior to download. Information collected through this process includes name, email address, job title, business phone number, company name, industry, location and comments, if left by the user.

3. Use of Information Collected

Plex Manufacturing Cloud Services Platform ("Plex Manufacturing Cloud") (,,

Plex Systems uses the information collected (as described above) to:

  • Fulfill your service
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account Public Website (“”)

Plex Systems uses the information collected (as described above) to:

  • Contact Visitors of who downloaded content regarding interest in Plex Systems’ services
  • Obtain information about site navigation, performance and analytical metadata regarding the overall site usage

4. Choice

Regarding the Plex Manufacturing Cloud services platform, we collect information for our Customers, if you are a customer of one of our Customers and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly. If you are a Customer and would like to update your account please contact us or 248-391-8001. Regarding visitors to our website, we will not collect any personal information you do not volunteer. All requests will be responded to within 30 days.

5. Service Provider, Sub-Processors/Onward Transfer

Plex Manufacturing Cloud

For Customer users of the Plex Manufacturing Cloud, Plex Systems may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Customers. We may provide your personal information to companies that provide services to help us with our business activities such as, but not limited to, customer service requests, customer-reported system issue resolution, and participation in our user community (“Plex Community”). These companies are authorized to use your personal information only as necessary to provide these services to us.

Plex Public Website

Regarding Plex’s public website (, Plex Systems may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information. This data reflects site usage patterns gathered during thousands of customer visits to our Website each month but does not contain behavioral or identifying information about any individual member, unless that member has given us permission to share that information. We may also provide log files and other databases of user information to third parties for analysis, so we can get a better understanding of traffic through our site and thus improve our content offerings. Plex Systems also may use third party companies to provide delivery of e-mail newsletters and other messages over e-mail. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contacting us at

Additionally, on, Plex Systems uses a third-party advertising company to serve ads when you visit our sites. This company may use information about your visits to our and other web sites in order to provide advertisements about goods and services of interest to you. In addition, we share web site usage information about visitors to our sites with this company for the purpose of managing and targeting advertisements on our sites. Also be aware that we may buy and sell business assets and/or divisions; customer information is generally part of such a sale. If you wish to opt out of interest-based advertising click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

General Onward Transfer Notes Applying to All Covered Websites

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We also reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or similar legal process.

6. Access to Data

Data Controlled by Plex Customers - Plex Manufacturing Cloud

Plex Systems has no direct relationship with the individuals whose personal data it processes through the Plex Manufacturing Cloud. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Plex Systems Customer (the data controller). If the Customer requests Plex Systems to remove the data, Plex Systems will respond to their Customer's request within 30 business days.

Data From Visits to

Any personal data entered by the Visitor on is entered directly by the individual himself. Should the Visitor request changes or deletion of such data, the individual should contact Plex at or 248-391-8001. Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. All access requests will be responded to within 30 days. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

7. Website Navigational Information

Tracking Technologies (Cookies, Beacons, etc.)

Plex and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Log Files

For Customer users of the Plex Manufacturing Cloud, Plex gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Plex uses this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

8. Security

The security of the information we process on behalf of our Customers is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact or 248-391-8001.

9. Data Retention

Plex Systems will retain your information and the personal data we process on our Customers’ behalf for as long as your account is active or as needed to provide you services.  We will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Material Change:

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify all affected Customers by email (sent to the e-mail address specified in your account) or by means of a notice on Plex Manufacturing Cloud prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Visitors to Plex’s public website can find the current version of this policy at this location. Visitors are encouraged to periodically review this policy for any material changes.

11. Contact Information:

Plex Systems, Inc.
900 Tower Drive
Suite 1400
Troy, MI 48098

Telephone: 248-391-8001