in The Forrester Wave™: Digital Operations Platforms For Manufacturing Businesses, Q3 2020.
When CAS was part of the larger company, it lacked sufficient autonomy to develop its business model and strategies that best met its needs. It was primarily producing to support the parent company without much emphasis on its own growth and expansion. With a change at the helm, the company now has a strategic vision for growth, self improvement and success.
Under the leadership and vision of the new owners, the company faced the challenge of maximizing profits with limited resources. CAS took this as an opportunity to change old ways and enhance its manufacturing processes. The acquisition provided the opportunity for CAS to move away from an outdated batch-driven ERP system to a real-time ERP solution that would improve performance and streamline operations.
The need of the hour was to select a robust ERP solution that required minimum investment of cash and IT resources, along with maximum integration and real- time visibility into operations. “Initially we were attracted by the affordability of a cloud system, plus the ease of maintenance and the benefits of a large user group,” explained Liem McDonough, Chief Operating Officer, CAS.
They chose Plex Cloud ERP for manufacturers. For a private equity-owned company where return on investment (ROI) is essential and is driven by process and cost improvements, this technology provided the right tools to achieve these goals. The modularity of Plex Cloud ERP allows the organization to start with only the needed functionality, with the ability to add more functions as the need arises.
Also, a cloud model lets the enterprise avoid costly hardware, software, IT maintenance, upgrades, security and other costly infrastructure. “Plex gives us the functionalities of a larger ERP system, but can cater to a smaller company like ours at an affordable price,” said McDonough.
“Initially, I was against the cloud model. The more I learned, the more I liked it, from an investment standpoint,” says Mike Flint, senior managing director, LV2 Equity Partners. “We really appreciate the model for its low initial cost, low IT staff requirements, absence of annual maintenance fees and the option of only a single annual fee,” he said.
“We have a 20 percent growth per year plan for CAS. To achieve that goal, a system like Plex is essential.”
Under LV2’s ownership, CAS has repositioned itself as a leader in the cast- in heater market, focusing on engineering expertise, speed-to-market, and operational excellence. As 95 percent of its products are custom-made, customer satisfaction is primarily measured using two delivery parameters: on-time to customer requested delivery (OTR) and on-time to CAS promised delivery (OTP).
Prior to implementing the new ERP solution, the existing stand-alone software applications restricted productivity and growth because data was not integrated to provide operational transparency. As a result, the company missed critical data and experienced errors on a daily basis, which ultimately affected the delivery to the customer.
But things began to change with the Plex Cloud ERP solution implementation. Along with other cultural transformations within the company, the implementation let the company drive a major shift in mindset and methodology. The company moved away from batch processing to real-time processing. “This shift was huge and key to improving our efficiency,” exclaims McDonough.
There are many processes involved in the production of custom cast-in heated parts. In a batch system, there was really no effective method to report issues that arose during production. The company could not track critical data for further analysis and future prevention. It was easy to misplace WIP. These discrepancies affected inventory accuracy, customer deliveries and quality, along with other performance metrics.
“By tracking and fixing issues in real time, the company improves all aspects of the manufacturing process.”
Now, the company is able to record and track every stage in the manufacturing process. The powerful and highly detailed inventory tracking system tracks containers, pieces and/or assemblies as they move through the production process. Its simple-to-use interface makes it easy for shop floor personnel to enter data as production is underway. All data, minor or major, is tracked in real time. If there is an issue, Plex will not allow production to advance unless the issue is resolved, enabling the company to respond to problems quickly and avoid quality issues – saving both time and money.
By tracking and fixing issues in real time, the company improves all aspects of the manufacturing process including inventory management, time management, material handling, waste management, production management, shipping and handling and forecast management.
“Plex requires the use of good manufacturing practices. It drives efficient operations,” said McDonough.
At CAS, the shop floor has gone through a significant transformation in processes, driven by the robust Plex Cloud ERP solution. To highlight a few:
CAS chose Plante Moran, a certified public accounting and management consulting firm, as its implementation partner. Plante Moran specializes in technology consulting for businesses. “Because of the deadlines in our purchase agreement with Watlow, we needed to complete the implementation in a compressed time frame that required focus and commitment from the CAS team. The implementation schedule was a challenge and Plante helped us get it done,” said Linda Kelleher, chief financial officer at CAS.
“Even though the schedule was tough, with Plex, we were able to ship about 35 percent of our scheduled orders on the first day and continued to improve our performance to schedule every day. Our new owners had experienced many ERP implementations with results ranging from disastrous one-week shutdowns to successful “non-events” with virtually no disruption to operations. We were pleased to have an ERP launch with minimal production issues,” Kelleher continued.
Within the first four months after implementation, the company saw an improved order flow to support an average 25 percent increase in sales. “With a little over a year since our acquisition, we have made great strides with the new ERP system and have the necessary tools to meet and exceed our projected goals,” said McDonough.
“We were going through a culture change anyway. We’d been a small part of a big company but there was nobody left to ‘save’ us now,” said Kelleher. “The ‘Beam me up, Scotty’ mentality was gone. We now have accountability and Plex facilitates that accountability.”
In today’s changing economic times, private equity firms drive portfolio companies toward sustainable organic growth for better returns. Such organic growth represents the strength and vitality of the core business. The strategic vision of LV2 Equity Partners encourages CAS to be independent.
“We have a 20 percent annual growth plan for CAS. To achieve that goal, a system like Plex Cloud ERP is essential,” explains Flint. “We need to meet our delivery commitments to our customers. It is vital we understand capacity constraints and effectively schedule the production floor. We need a system that is easy to use, based in real time, that has the tools we need to manage the overall business better.”
“We know we have only scratched the surface with Plex. There is so much more we can and must do,” explains McDonough. “We are growing as a company, and growing rapidly. We are very confident that Plex will accommodate all the changes we are going through and help us achieve our potential.”