in The Forrester Wave™: Digital Operations Platforms For Manufacturing Businesses, Q3 2020.
This Policy applies to the processing of Personal Data collected by Plex and our Service Providers when you:
By visiting or using this Website or Channels or submitting any Personal Data to us (or our Service Providers), you consent to the information practices described in this Policy. If you do not agree with the information practices described in this Policy, you should not provide us (or our Service Providers) with any of your Personal Data or use our Website or Channels.
Plex complies with the EU–U.S. Privacy Shield Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States, respectively. You can view more information about the Privacy Shield Principles and how we comply with them in the “EU – U.S. Privacy Shield” section below.
Our website and services may contain links to other websites, applications, and services maintained by third parties. The information practice of other services, or of social media platforms that host our branded social media pages are governed by the applicable privacy statements referred to.
This Policy does not apply to the extent we or our Service Providers process Personal Data in the role of a processor or service provider to our customers.
When you visit this Website and through your interaction with or use of the other Channels, Plex or its Service Providers collect, process, and retain information about you, which may include Personal Data. Personal Data may include, but is not limited to:
If you provide us or our Service Providers with any Personal Data relating to other individuals, you represent that you have the authority to share such information. Further, you acknowledge that such person’s information will be used in accordance with this Policy. If you believe your Personal Data has been provided to us or our Service Providers improperly, or you wish to exercise your rights relating to your Personal Data, please contact us using the Contact Us information below.
Plex and its Service Providers may also collect ‘other information’ through your interaction with and use of this Website, the other Channels and non-Plex websites which does not directly relate to an individual or reveal an individual’s specific identity. For instance, Plex and its Service Providers may collect information about your visits to this Website and the actions you take in connection with your visit through the use of use log files, cookies and other technologies which are described in more detail in the “Cookies and Other Automated Interactions” section below.
Other information that we collect may include, but is not limited to:
In some instances, Plex or our Service Providers may combine other information with Personal Data, such as deriving geographical location from your IP Address. Information collected may also be combined or supplemented with information obtained from other sources. For example, we may combine publicly available information related to the organization you work for with the information that you provide to Plex. If we combine other information with Personal Data, we will treat the combined information as Personal Data.
Personal Data and other information may be collected by Plex and/or our Service Providers using a variety of methods that generally fall into three categories:
Functional Cookies. Functional cookies are used to improve how this Website and the other Channels function and perform, to enhance and customize your interactions with Plex, and to help us provide you with more relevant messages, including marketing communications. These cookies collect information about how visitors use our Channels, including which pages visitors go to most often and if they receive error messages from certain pages. Functional cookies are used to improve how this Website and the other Channels function and perform, to enhance and customize your interactions with Plex, and to help us provide you with more relevant messages, including marketing communications. These cookies collect information about how visitors use our Channels, including which pages visitors go to most often and if they receive error messages from certain pages.
Web Beacons. Plex and its Service Providers use Web beacons (‘pixels’) alone or in conjunction with cookies to compile information about visitors’ usage of this Website and interaction with emails from Plex. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed this Website or another Channel tied to the Web beacon. Web beacons may be placed in marketing emails that notify Plex when you click on a link in the email that directs you to this Website or one of the other Channels. Web beacons are also used to operate and improve this Website or another Channel. Information collected using these technologies may be associated with the recipient's e-mail address.
IP Addresses, URLs, Log Files and Other Data. Plex may automatically receive information from you as part of the communication connection itself such as your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use this Website or the other Channels, we automatically receive the URL of the website from which you came and the website to which you go when you leave this Website. This information is used to analyze overall trends, to help us improve the Channels, to track and aggregate non-Personal Data, and to provide the various Channels. The information collected may be gathered and stored in log files and then used to track and analyze both individualized usage and volume statistical information from interactions with the electronic Channels.
Plex may use or share the information it collects from you, which (unless otherwise restricted by applicable law) may include Personal Data, other information, or a combination of both, in order to:
Plex may disclose your Personal Data in situations we believe to be necessary or appropriate such as:
Plex does not share, sell, rent, or trade Personal Data collected through its Channels with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Statement. Plex may share information with our Service Providers contracted to provide services on our behalf. These Service Providers may only use information we provide to them as requested and instructed by Plex.
We may aggregate or de-identify information and share that information with third parties for any purpose. We may use, transfer, and disclose other information we collect for the purposes described in this Policy and for such other purposes we decide, except where applicable law requires otherwise. If we combine other information with Personal Data or are required to treat other information as Personal Data under applicable law, then we will only use it in the same way that we are permitted to use and disclose Personal Data.
This section describes how Plex collects, uses, and discloses certain personally identifiable information received in the US from the European Economic Area ("EEA"), the United Kingdom ("UK"), and Switzerland ("Personal Data").
Plex recognizes that the EEA, the UK, and Switzerland (“Covered Area”) have established strict protections regarding the handling of Personal Data, including requirements to provide adequate protection for Personal Data transferred outside of the Covered Area. To provide adequate protection for certain Personal Data received in the US from the Covered Area, Plex has elected to self-certify to the EU-US Privacy Shield Framework administered by the US Department of Commerce ("Privacy Shield"). Plex adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability.
For purposes of enforcing compliance with the Privacy Shield, Plex is subject to the investigatory and enforcement authority of the US Federal Trade Commission. For more information about the Privacy Shield, see the US Department of Commerce's Privacy Shield website located at: https://www.privacyshield.gov.
Your Personal Data may be collected, transferred to and stored by us in the United States. As such, your Personal Data may be processed outside of your local jurisdiction in a country not subject to an adequacy decision by the European Commission, or other local legislature or regulator (as applicable). We ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into appropriate back-back agreement or where permitted, we will ask for your prior consent to such international transfers.
This Website and other Channels may contain links to other sites that Plex does not own or control and whose privacy practices may differ from those of Plex. The fact that this Website or another Channel links to a third-party website or service or allows you to share content on them is not an endorsement, authorization or representation that we are affiliated with that third party. Please be aware that Plex is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave this Website or other Channel. We recommend that you read the privacy statement of each website that collects Personal Data, as their privacy statement will govern any Personal Data you submit to those sites. This Policy applies only to information collected by this Website and the other Channels.
This Website allows you to post comments or questions such as on a blog, public forum, or Plex Community. Some of these features allow you to provide your Personal Data to create a profile. Personal Data you submit in these areas may be read, collected, and used by others who access them. You should only post Personal Data to online forums with the awareness that the information will be made available to others inside and outside of Plex (unless stated otherwise). Some of these comments and discussions are moderated and may be accessed or deleted for technical or other reasons. Any comments posted by individuals on an online forum, such as Plex Community or blog, are his or her own and should not be considered as reflecting the opinion of Plex. To request removal of your Personal Data from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your Personal Data, in which case we will let you know if we are unable to do so and why.
Plex uses a variety of security technologies and procedures to help protect and secure the information we collect and we employ industry standard security measures to ensure the security of information. However, the security of information transmitted through the Internet can never be guaranteed. Plex is not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of information. Visitors to and users of this Website and the other Channels are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any Channels. To protect you and your information, Plex may suspend your use of a Channel, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure area of any Channel is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution. If you have any questions about the security of information, you can contact us at firstname.lastname@example.org.
We may retain your Personal Data for a period of time consistent with the original purpose of collection or as long as required to fulfill our legal obligations. We determine the appropriate retention period for Personal Data on the basis of the amount, nature, and sensitivity of the Personal Data being processed, the potential risk of harm from unauthorized use or disclosure of the Personal Data, whether we can achieve the purposes of the processing through other means, and on the basis of applicable legal requirements.
After expiry of the applicable retention periods, your Personal Data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data.
For more information on data retention periods, please contact us by using the information in the “Contact Us” section, below.
You may have certain rights in relation to your Personal Data under local data protection and/or privacy laws. Depending on and subject to such laws your rights may include:
To exercise your rights, please contact us by using the information in the “Contact Us” section below. We will respond to all legitimate requests within thirty (30) days and will contact you where we require additional information to process your request.
If we process your Personal Data for the purpose of sending you marketing communications, you may manage your receipt of marketing and non-transactional communications from us by clicking on the “unsubscribe” link located on the bottom of applicable email. In addition, and where you wish to add your number to our internal Do-Not-Call telemarketing register, please contact us by using the information in “Contact Us” below.
Plex does not knowingly collect or maintain Personal Data from individuals who are under 13 years of age, and no part of this Website or the other Channels are designed to attract people under the age of 13. Protecting the privacy of children is very important to us. If we obtain knowledge that a visitor is under the age of 13, we will take steps to remove that user's Personal Data from our databases.
If you have any questions regarding this Policy or if you need to update, change or remove information, you can do so by contacting email@example.com or by regular mail addressed to:
Plex Systems, Inc.
900 Tower Drive
Troy, MI 48098
We reserve the right to change or update this Policy at any time. Changes to this Policy will be posted on this Website and links to this Policy will indicate that the statement has been changed or updated. We encourage you to periodically review this Policy for any changes. We will notify you of material changes to this Policy by email or by means of a notice on this Website.
The California Consumer Privacy Act requires businesses to disclose whether they sell Personal Data. As a business covered by the CCPA, we do not sell Personal Data. We may share Personal Data with third parties or allow them to collect Personal Data from our Website or services if those third parties are authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Data.
California law requires that we detail the categories of Personal Data that we share or disclose for certain “business purposes,” such as disclosures to service providers that assist us with securing our services or marketing our products. We disclose the following categories of Personal Data for our business purposes:
California law grants state residents certain rights, including the rights to access specific types of Personal Data, to learn how we process Personal Data, to request deletion of Personal Data, and not to be denied goods or services for exercising these rights.
If you are a California resident under the age of 18 and have registered for an account with us, you may ask us to remove content or information that you have posted to our website(s). Please note that your request does not ensure complete or comprehensive removal of the content or information, because, for example, some of your content may have been reposted by another user.
For information on how to exercise your rights, please refer to section “Your Rights Relation to Your Personal Data” above. If you are an authorized agent wishing to exercise rights on behalf of a California resident, please contact us using the information in the “Contacting Us” section above and provide us with a copy of the consumer’s written authorization designating you as their agent.
We may need to verify your identity and place of residence before completing your rights request.
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at firstname.lastname@example.org Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Last Updated: April 13, 2020