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The Plex Community is always on when you need it! In it you can access knowledge articles, engage with fellow Plex users, and submit cases with Plex support.
Engage with Plex support teams in ways that work for your needs and your budget.
Unlimited access to Plex Community (all users)
24/7 system monitoring
24/7 online case access
24/5 support
24/7 critical case support
Authorized support contacts
Live phone case submission
Monthly mentoring sessions
Support services and business review
Dedicated technical account manager
Included with every Plex module
24/7 system monitoring
24/7 online case access
24/5 support
24/7 support
Live phone case submission
Authorized support contacts
Monthly mentoring sessions
Support services and business review
Dedicated support manager
Available via phone, online incident management system, or on-site
Designed for mid- to large-sized customers
24/7 system monitoring
24/7 online case access
24/5 support
24/7 support
Live phone case submission
Authorized support contacts
Monthly mentoring sessions
Support services and business review
Dedicated support manager
Available via phone, online incident management system, or on-site
Designed for mid-to large-sized customers with most demanding needs
24/7 system monitoring
24/7 online case access
24/5 support
24/7 support
Live phone case submission
Authorized support contacts
Monthly mentoring sessions
Support services and business review
Dedicated support manager
Available via phone, online incident management system, or on-site
“We take advantage of the Mentoring Sessions that are available to us. They have given us broader understanding of Plex’s capabilities that we aren’t using today.”
Garn Evans, Vice President of IT, Motus Integrated Technologies"We gained a better understanding and control of our inventory and increased our operational efficiencies. We’ve also reduced human errors, decreased ourscrap rates, and increased the quality of our product by identifying production errors earlier in the process."