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Announcement
Now Available!
Get your copy of the 7th Annual State of Smart Manufacturing and hear from 300+ manufacturers in this new survey report!
You need support from manufacturing experts, not software experts.
The Plex Community is always on when you need it! In it you can access knowledge articles, engage with fellow Plex users, and submit cases with Plex support.
- Leverage integrated knowledge articles that answer your top questions and issues
- Receive support through phone, online, and a community of Plex subject matter experts in different languages
- Access multi-tiered support, including high-touch offerings that include regular business reviews
Get the Support You Need
Engage with Plex support teams in ways that work for your needs and your budget.
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Plex Community with 24/7 Access to Online Cases
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24/5 Case Support (24/7 for Critical Cases)
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Enhanced Ticket and Development Priority
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Authorized Support Contacts
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Assigned Technical Account Manager
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Support Services Business Review
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Exclusive Premium Community
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Assigned Internal Advocate for Escalated Issues
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Yearly Automation Fair Pass
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Certified Platinum Support Team
Silver
Included with every Plex module
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24/7 system monitoring
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24/7 online case access
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Standard
Authorized support contacts
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Two
Dedicated support manager
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Dedicated support manager
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Dedicated support manager
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24/5 support
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24/7 support
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Dedicated support manager
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Support services and business review
Gold
Designed for mid- to large-sized customers
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24/7 system monitoring
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24/7 online case access
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Higher
Authorized support contacts
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Four
Dedicated support manager
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Reactive
Dedicated support manager
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Quarterly
Dedicated support manager
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24/5 support
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24/7 support
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Dedicated support manager
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Support services and business review
Platinum
Designed for mid-to large-sized customers with most demanding needs
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24/7 system monitoring
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24/7 online case access
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Highest
Authorized support contacts
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Six
Dedicated support manager
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Proactive
Dedicated support manager
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Monthly
Dedicated support manager
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24/5 support
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24/7 support
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One
Dedicated support manager
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Support services and business review
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"We’re glad to be a Plex Platinum Support customer. Our needs are always heard and our issues are solved in a timely fashion. We also get the opportunity to provide our input to Plex, which is important to us. It’s good to know that our needs as a company are influencing Plex’s future development efforts."
Michael Hunt, ERP Systems Manager, FCC North America
Global Manufacturing Challenges and Solutions
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"We gained a better understanding and control of our inventory and increased our operational efficiencies. We’ve also reduced human errors, decreased ourscrap rates, and increased the quality of our product by identifying production errors earlier in the process."
Garn Evans
Vice President of IT, Motus Integrated Technologies
Learn More
