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Announcement

200 Manufacturers Weighed In

See what they said about people, process and technology in the 5th Annual State of Manufacturing Technology Report

Support Services

Know that your investment is protected with Plex Support Services.

You need support from manufacturing experts, not software experts.

Plex Support Services provides the expert, manufacturing-specific help you need to tackle unexpected challenges and incidents head on.

  • Get 24x7 monitoring in multiple locations and multiple geographies
  • Leverage integrated knowledge assets
  • Access multi-tiered support, including high-touch offerings that include regular business reviews
  • Receive support through multiple channels (phone, online, and a community of Plex subject matter experts) and global languages
Know that your investment is protected with Plex Support Services

Get the Support You Need

Engage with Plex support teams in ways that work for your needs and your budget.

  • 24/7 system monitoring

  • 24/7 online case access

  • 24/5 support

  • 24/7 support

  • Live phone case submission

  • Authorized support contacts

  • Monthly mentoring sessions

  • Support services and business review

  • Dedicated support manager

  • Available via phone, online incident management system, or on-site

Silver

Included with every Plex module

  • 24/7 system monitoring

  • 24/7 online case access

  • 24/5 support

  • 24/7 support

  • Live phone case submission

  • Two

    Authorized support contacts

  • Monthly mentoring sessions

  • Support services and business review

  • Dedicated support manager

  • Available via phone, online incident management system, or on-site

Gold

Designed for mid- to large-sized customers

  • 24/7 system monitoring

  • 24/7 online case access

  • 24/5 support

  • 24/7 support

  • Live phone case submission

  • Four

    Authorized support contacts

  • Monthly mentoring sessions

  • Support services and business review

  • Quarterly

    Dedicated support manager

  • Available via phone, online incident management system, or on-site

Platinum

Designed for mid-to large-sized customers with most demanding needs

  • 24/7 system monitoring

  • 24/7 online case access

  • 24/5 support

  • 24/7 support

  • Live phone case submission

  • Full-time dedicated

    Authorized support contacts

  • Monthly mentoring sessions

  • Support services and business review

  • Annually

    Dedicated support manager

  • Available via phone, online incident management system, or on-site

CustomerExperience_Support_Quote

“We take advantage of the Mentoring Sessions that are available to us. They have given us broader understanding of Plex’s capabilities that we aren’t using today.”

Garn Evans, Vice President of IT, Motus Integrated Technologies

Global Manufacturing Challenges and Solutions

Plex_CustomerExperience_Support_CaseStudy_GlobalManufacturingChallengesSolutions

"We gained a better understanding and control of our inventory and increased our operational efficiencies. We’ve also reduced human errors, decreased ourscrap rates, and increased the quality of our product by identifying production errors earlier in the process."

Garn Evans Vice President of IT, Motus Integrated Technologies Learn More
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Ready to start solving problems before they become problems?