Skip to main content

Search

Announcement

Plex Named a Leader

in the IDC MarketScape ERP Applications 2020 Vendor Assessment.

Support Services

Know that your investment is protected with Plex Support Services.

You need support from manufacturing experts, not software experts.

The Plex Community is always on when you need it! In it you can access knowledge articles, engage with fellow Plex users, and submit cases with Plex support.

  • Leverage integrated knowledge articles that answer your top questions and issues
  • Receive support through phone, online, and a community of Plex subject matter experts in different languages
  • Access multi-tiered support, including high-touch offerings that include regular business reviews
Know that your investment is protected with Plex Support Services

Get the Support You Need

Engage with Plex support teams in ways that work for your needs and your budget.

  • Unlimited access to Plex Community (all users)

  • 24/7 system monitoring

  • 24/7 online case access

  • 24/5 support

  • 24/7 critical case support

  • Authorized support contacts

  • Live phone case submission

  • Monthly mentoring sessions

  • Support services and business review

  • Dedicated technical account manager

Silver

Included with every Plex module

  • 24/7 system monitoring

  • 24/7 online case access

  • 24/5 support

  • 24/7 support

  • Live phone case submission

  • Two

    Authorized support contacts

  • Monthly mentoring sessions

  • Support services and business review

  • Dedicated support manager

  • Available via phone, online incident management system, or on-site

Gold

Designed for mid- to large-sized customers

  • 24/7 system monitoring

  • 24/7 online case access

  • 24/5 support

  • 24/7 support

  • Live phone case submission

  • Four

    Authorized support contacts

  • Monthly mentoring sessions

  • Support services and business review

  • Quarterly

    Dedicated support manager

  • Available via phone, online incident management system, or on-site

Platinum

Designed for mid-to large-sized customers with most demanding needs

  • 24/7 system monitoring

  • 24/7 online case access

  • 24/5 support

  • 24/7 support

  • Live phone case submission

  • Six

    Authorized support contacts

  • Monthly mentoring sessions

  • Support services and business review

  • Monthly

    Dedicated support manager

  • Available via phone, online incident management system, or on-site

CustomerExperience_Support_Quote

“We take advantage of the Mentoring Sessions that are available to us. They have given us broader understanding of Plex’s capabilities that we aren’t using today.”

Garn Evans, Vice President of IT, Motus Integrated Technologies

Global Manufacturing Challenges and Solutions

Plex_CustomerExperience_Support_CaseStudy_GlobalManufacturingChallengesSolutions

"We gained a better understanding and control of our inventory and increased our operational efficiencies. We’ve also reduced human errors, decreased ourscrap rates, and increased the quality of our product by identifying production errors earlier in the process."

Garn Evans Vice President of IT, Motus Integrated Technologies Learn More
Plex_BG_Footer_SolutionFinder

Ready to start solving problems before they become problems?