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Announcement
Now Available!
Get your copy of the 7th Annual State of Smart Manufacturing and hear from 300+ manufacturers in this new survey report!
You need support from manufacturing experts, not software experts.
The Plex Community is always on when you need it! In it you can access knowledge articles, engage with fellow Plex users, and submit cases with Plex support.
- Leverage integrated knowledge articles that answer your top questions and issues
- Receive support through phone, online, and a community of Plex subject matter experts in different languages
- Access multi-tiered support, including high-touch offerings that include regular business reviews
Get the Support You Need
Engage with Plex support teams in ways that work for your needs and your budget.
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Unlimited access to Plex Community (all users)
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24/7 system monitoring
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24/7 online case access
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24/5 support
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24/7 critical case support
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Authorized support contacts
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Live phone case submission
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Monthly mentoring sessions
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Support services and business review
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Dedicated technical account manager
Silver
Included with every Plex module
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24/7 system monitoring
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24/7 online case access
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24/5 support
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24/7 support
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Live phone case submission
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Two
Authorized support contacts
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Monthly mentoring sessions
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Support services and business review
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Dedicated support manager
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Available via phone, online incident management system, or on-site
Gold
Designed for mid- to large-sized customers
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24/7 system monitoring
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24/7 online case access
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24/5 support
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24/7 support
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Live phone case submission
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Four
Authorized support contacts
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Monthly mentoring sessions
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Support services and business review
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Quarterly
Dedicated support manager
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Available via phone, online incident management system, or on-site
Platinum
Designed for mid-to large-sized customers with most demanding needs
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24/7 system monitoring
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24/7 online case access
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24/5 support
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24/7 support
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Live phone case submission
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Six
Authorized support contacts
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Monthly mentoring sessions
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Support services and business review
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Monthly
Dedicated support manager
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Available via phone, online incident management system, or on-site
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“We take advantage of the Mentoring Sessions that are available to us. They have given us broader understanding of Plex’s capabilities that we aren’t using today.”
Garn Evans, Vice President of IT, Motus Integrated Technologies
Global Manufacturing Challenges and Solutions
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"We gained a better understanding and control of our inventory and increased our operational efficiencies. We’ve also reduced human errors, decreased ourscrap rates, and increased the quality of our product by identifying production errors earlier in the process."
Garn Evans
Vice President of IT, Motus Integrated Technologies
Learn More
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