in The Forrester Wave™: Digital Operations Platforms For Manufacturing Businesses, Q3 2020.
TROY, Mich., March 12, 2019 – Plex Systems, the leader in cloud ERP and MES for manufacturing, today announced it has named Todd Kisaberth as its Chief Customer Officer. Kisaberth will use his deep understanding of the customer journey as he oversees all aspects of the Plex customer experience, including professional education and services, customer care, and global services and support.
“Todd is the perfect leader for Plex to continue its commitment to customer success,” said Bill Berutti, Plex Systems CEO. “With a proven, collaborative approach to total customer care and firsthand engineering and enterprise software experience, Todd brings enormous value to Plex customers around the world.”
Plex had a 97 percent customer retention rate in 2018 and is the system of record for
Kisaberth spent two decades leading global services at enterprise software technology companies. He most recently served as vice president of customer advocacy at cybersecurity firm Tenable®,
“The Plex Manufacturing Cloud is mission critical to the companies we serve,” said Kisaberth. “In order to meet their unique goals, manufacturers must optimize their business processes by empowering their workforce through access to the right capabilities. I’m excited to join the Plex team as we partner with our customers for their continued success.”
Kisaberth has his bachelor’s degree in mechanical engineering from the University of Toledo.
Plex Systems, Inc.® delivers the first smart manufacturing platform that empowers the world’s leading innovators to make awesome products. Plex gives process and discrete manufacturers the ability to connect, automate, track and analyze every aspect of their business—from the shop floor to the top floor —to drive business transformation. Built in the cloud, the Plex Smart Manufacturing Platform includes MES, ERP, supply chain planning, Industrial IoT, and analytics to connect people, systems, machines, and supply chains, enabling them to lead with precision, efficiency and agility in an ever-changing market.
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