Motus Integrated Technologies

Since its initial implementation, Motus continues to expand Plex’s role in the organization. An integral piece of this puzzle: its Technical Account Manager (TAM), part of the Plex Premium Support program. The high-touch relationship is designed to build on the customer support experience and enhance case closure satisfaction, a consistent outcome of the program across Plex Premium Support customers.

For Motus, bi-weekly calls between its IT team and its Plex TAM provide a collaborative venue to discuss Plex announcements as well as monthly and quarterly product releases. Motus also looks to its TAM to discover new opportunities to leverage Plex.

“We take advantage of the Mentoring Sessions that are available to us,” says Garn Evans, Vice President of IT, Motus Integrated Technologies. “This has given us broader understanding of Plex’s capabilities that we aren’t using today. Our TAM has been very instrumental in coordinating these events.”

In addition to its regular rhythms, the Plex Premium Support team leads annual business reviews with Motus to uncover insights that help drive ongoing business improvement and maximize Plex to its fullest.

Plex Technical Account Manager: The Surrogate Motus Team Member

For Motus, Plex Premium Support and its dedicated TAM operate as powerful extensions of the internal team, eliminating the need to hire additional resources to manage its Plex-related activities.

As a surrogate member of the Motus team, the company’s TAM is focused on knowing the Motus business, understanding the company’s challenges and proactively coming to the table with solutions that help Motus get the most out of Plex.

“Our TAM brings the best of Plex to us through the coordination and orchestration of all the Plex resources,” Evans emphasizes. “Whether it be an issue, new feature education or implementation of untapped capabilities, our TAM is great at helping us find the right resources within Plex to get the job done right.”