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Smarter, Together

Plex Manufacturing Blog

Smarter, Together: Connecting Customer Influence to Positive Business Outcomes (Part 4 of 4)

Anthony Murphy February 23, 2022

In earlier posts of this series, we talked about Plex’s core principles of customer influence, how we approach influence, and how we capture it:...

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Smarter, Together: Measuring Customer Influence at Plex (Part 3 of 4)

Anthony Murphy February 9, 2022

In the first post of this series, we explored the concept of customer influence that permeates the culture here at Plex - how we and our customers influence one another through open dialog and feedback using four essential actions: focus, listen, share, and engage. The second post discussed the platforms in which Plex captures this valuable customer input – the purpose of which is to deliver…

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Smarter, Together: How Plex Customers Influence Product Direction (Part 2 of 4)

Anthony Murphy January 19, 2022

In the first post of this series, I discussed the definition of influence - adapting behavior, products, and processes based on communication, information, and shared understanding - and the four ways that Plex approaches customer influence. Here in part two, I’m going to dive into how we capture and eventually measure it. Importantly, there is no ‘one metric to rule them all’....

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Smarter, Together: What Does Influence Mean to Plex? (Part 1 of 4)

Anthony Murphy December 16, 2021

Influence, at its core, is adapting behavior, products, and processes based on communication, information, and shared understanding. In order to influence and be influenced, you have to have a deep understanding - an empathy - for the audience. That comes from having walked a mile (or 20) in another person’s shoes. ...

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