Announcement
7th Annual State of Smart Manufacturing

Now Available!

Get your copy of the 7th Annual State of Smart Manufacturing and hear from 300+ manufacturers in this new survey report!

Support Services

Know that your investment is protected with Plex Support Services.

You need support from manufacturing experts, not software experts.

The Plex Community is always on when you need it! In it you can access knowledge articles, engage with fellow Plex users, and submit cases with Plex support.

  • Leverage integrated knowledge articles that answer your top questions and issues
  • Receive support through phone, online, and a community of Plex subject matter experts in different languages
  • Access multi-tiered support, including high-touch offerings that include regular business reviews
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Preview Know that your investment is protected with Plex Support Services

Get the Support You Need

Engage with Plex support teams in ways that work for your needs and your budget.

  • Plex Community with 24/7 Access to Online Cases

  • 24/5 Case Support (24/7 for Critical Cases)

  • Enhanced Ticket and Development Priority

  • Authorized Support Contacts

  • Assigned Technical Account Manager

  • Support Services Business Review

  • Exclusive Premium Community

  • Assigned Internal Advocate for Escalated Issues

  • Yearly Automation Fair Pass

  • Certified Platinum Support Team

Silver

Included with every Plex module

  • Green icon

    24/7 system monitoring

  • Green icon

    24/7 online case access

  • Standard

    Authorized support contacts

  • Two

    Dedicated support manager

  • Cross icon

    Dedicated support manager

  • Cross icon

    Dedicated support manager

  • Cross icon

    24/5 support

  • Cross icon

    24/7 support

  • Cross icon

    Dedicated support manager

  • Cross icon

    Support services and business review

Gold

Designed for mid- to large-sized customers

  • Green icon

    24/7 system monitoring

  • Green icon

    24/7 online case access

  • Higher

    Authorized support contacts

  • Four

    Dedicated support manager

  • Reactive

    Dedicated support manager

  • Quarterly

    Dedicated support manager

  • Green icon

    24/5 support

  • Green icon

    24/7 support

  • Cross icon

    Dedicated support manager

  • Cross icon

    Support services and business review

Platinum

Designed for mid-to large-sized customers with most demanding needs

  • Green icon

    24/7 system monitoring

  • Green icon

    24/7 online case access

  • Highest

    Authorized support contacts

  • Six

    Dedicated support manager

  • Proactive

    Dedicated support manager

  • Monthly

    Dedicated support manager

  • Green icon

    24/5 support

  • Green icon

    24/7 support

  • One

    Dedicated support manager

  • Green icon

    Support services and business review

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Preview CustomerExperience_Support_Quote

"We’re glad to be a Plex Platinum Support customer. Our needs are always heard and our issues are solved in a timely fashion. We also get the opportunity to provide our input to Plex, which is important to us. It’s good to know that our needs as a company are influencing Plex’s future development efforts."

Michael Hunt, ERP Systems Manager, FCC North America

Global Manufacturing Challenges and Solutions

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Preview Plex_CustomerExperience_Support_CaseStudy_GlobalManufacturingChallengesSolutions

"We gained a better understanding and control of our inventory and increased our operational efficiencies. We’ve also reduced human errors, decreased ourscrap rates, and increased the quality of our product by identifying production errors earlier in the process."

Garn Evans
Vice President of IT, Motus Integrated Technologies Learn More